Patient Experience Mangement

Johnson-Brower’s Consulting Group (JBCG) is deeply committed to enhancing patient experiences through personalized interactions, exemplary patient care, and seamless payment options. We understand the critical role of family dynamics in patient satisfaction and retention and employ various psychology-based methods to ensure our healthcare clients can effectively address these dynamics.

Tailored Communication Based on Family Roles: At JBCG, we leverage patient data to understand each individual’s specific role within their family. This insight allows us to personalize communications and offers, such as family-based health plans or advice tailored to managing family health, directly reflecting the patient’s familial responsibilities. This approach enhances the perceived care and value from the healthcare provider, fostering a stronger relationship with the patient.

Milestone Recognition and Support: Our services include recognizing and celebrating significant family events and milestones. By sending customized greetings or health tips related to these occasions, we enable healthcare practices to establish a continuous, caring relationship with the entire family, reinforcing the patient’s loyalty and emotional connection to the provider.

Adaptive Services for Family Needs: Recognizing that families have dynamic needs, JBCG ensures that healthcare providers can offer flexible scheduling, reminders, and service options that cater to the busy lives of families. This flexibility demonstrates that the healthcare provider values and respects the patient’s time and family commitments.

Family Health and Wellbeing Programs: Particularly relevant in healthcare settings, we assist in developing and promoting targeted health and wellness programs for various family members. By offering educational content, preventative care information, or family health packages, we help position our clients as family-friendly, trusted partners in overall wellbeing.

Creating a Sense of Community: We aid in building a family-oriented community around healthcare brands. Encouraging the sharing of stories, health tips, or celebrating family health achievements within the patient base fosters a supportive network that resonates with warmth and care, promoting long-term retention and loyalty.

JBCG’s strategies ensure that healthcare experiences are seamlessly integrated into the family structure, leading to stronger patient-provider bonds, increased satisfaction, and higher retention rates. Our approach positions our clients as more than healthcare providers; they become integral partners in their patients’ and their families’ health and wellbeing.